This is a refund and returns policy page.

Overview

Our refund and returns policy is valid for 30 days.
If more than 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

In order to be eligible for a return, your item must be unused and in the exact condition it was received.
It must also be in its original packaging.

Certain types of items cannot be returned.
These include perishable goods such as food, flowers, newspapers, and magazines. We also do not accept items such as intimate or sanitary products, hazardous materials, or flammable liquids and gases.

Other items that are not eligible for returns include:

– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return, you must provide a receipt or proof of purchase.

Please do not send your item back to the manufacturer.

There are certain instances where only partial refunds are provided:

– Books that show obvious signs of use
– CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
– Any item that is not in its original condition, is damaged, or missing parts due to reasons not caused by us
– Items returned more than 30 days after delivery

Refunds

Once your return is received and processed, we will send you an email to let you know that we have received the returned item.
We will also inform you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.

Late or missing refunds

If you have not yet received your refund, first check your bank account again.

Next, contact your credit card company, as it may take some time for the refund to appear.

Then, contact your bank, as there is often a processing period before the refund is posted.

If you have done all of the above and still have not received your refund, please contact us at {email address}.

Sale items

Only items that were purchased at their regular price are eligible for refunds.
Sale items cannot be refunded.

Exchanges

We will only replace an item if it is defective or damaged.
If you would like to exchange it for the same item, please send us an email at {email address}, and send your item to {physical address}.

Gifts

If the item was purchased as a gift and was shipped directly to you, you will receive a gift credit equal to the value of the return.
Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed about your return.

Shipping returns

To return your product, please mail it to {physical address}.

You will be responsible for the cost of the shipping for returning your item.
These costs are not refundable. If you receive a refund, the cost of the return shipping will be subtracted from your refund.

Depending on your location, the time it takes for your exchanged item to arrive may vary.

If you are returning an expensive item, you may want to use a trackable shipping service or purchase shipping insurance.
We do not guarantee that we will receive your returned item.

Need help?

For questions about refunds and returns, please contact us at {[email protected]}.